Refund policy

Thank you for shopping with Arameya. This Return & Refund Policy applies to orders placed on Arameya.com and is governed by the laws of the United Kingdom. Please read it carefully to understand your rights and obligations.

Return Period & Eligibility

Return period: 30 days after delivery.

  • Eligibility: Items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase (order number) is required.

Return Costs & Labels

  • Return costs: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
  • If a prepaid return label is provided, it will be sent by email.
  • Original shipping fees are non-refundable unless the return is due to our mistake.

How to Initiate a Return

  • Contact our support team with your order number and a brief reason for the return.
  • Once your request is approved, we will provide step-by-step return instructions.
  • Please do not send items back without authorization, as they may not be processed.

Return Address

  • Returns must be sent to the address provided by our support team. Unannounced returns will not be accepted.
  • The return address will be provided upon approval of the return.

Exchanges

  • Accepted: If you need a different size, color, or a replacement for a defective item, you can request an exchange.
  • Timeline: Exchange requests must be made within 30 days of delivery.
  • Exchange availability depends on stock. If unavailable, a refund will be issued instead.

Order Cancellation

  • Allowed before dispatch: You may cancel your order any time before it has been dispatched.
  • If the order has already shipped, please initiate a return once delivered.

Refund Processing Time

  • Refunds are processed within 7 business days after inspection of the returned items.
  • Refunds will be issued to the original payment method.
  • Please allow additional time for your bank or payment provider to post the refund.
  • No restocking fee applies.

Contact Information:

Company Name: Arameya
Address: Guildhall, Market Hill, Cambridge CB2 3QJ, United Kingdom
E-mail: info@arameya.com
Phone: +447362342247

Monday to Friday: 9:00 AM - 5:00 PM
Saturday to Sunday: 10:00 AM - 4:00 PM
(London Time BST UTC +1)
Average response time: within 24 hours on business days.