Orders are processed within 1–3 business days. Delivery within the United Kingdom usually takes an additional 4–6 business days, so most orders arrive in 5–9 business days from the date of purchase.

No. Shipping is free for all orders delivered within the United Kingdom.

We work with trusted carriers such as Royal Mail, DPD, UPS, and Evri (Hermes). The carrier is chosen based on the size, weight, and destination of your package.

Orders placed before 5 PM (London time) are processed the same day. Orders placed after 5 PM are processed on the next business day.

You will receive a tracking email once your order has shipped. Use the link provided to view the latest delivery updates.

Contact our support team within 7 days of delivery (or after the estimated delivery window for lost orders) with your order number and any supporting photos. We will investigate and arrange a replacement or refund when appropriate.

You may return items within 30 days of delivery if they are unused, in their original packaging, and in the same condition received. Proof of purchase (order number) is required.

Return shipping costs are the customer’s responsibility unless the return is due to our error (for example, a defective or incorrect item). Original shipping charges are non-refundable unless we made a mistake.

Email our support team with your order number and reason for return. Once approved, you’ll receive step-by-step instructions and a return address. Please do not send items back without authorization.

Yes. If you need a different size, color, or a replacement for a defective item, you can request an exchange within 30 days of delivery, subject to stock availability.

Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned items. Your bank or payment provider may need extra time to post the refund.

You may cancel any time before dispatch. If your order has already shipped, you can return it after delivery following the standard return process.